IVR is a Interactive Voice Response, interactive technology that allows a computer to detect voice and keypad inputs. IVR technology is used extensively in telecommunications.When we call some Customer Care/Support, you hear some pre-recorded voice and asking response from you through keypad or voice, This pre-recorded voice prompts and menus to present information and options to callers is called IVR.We all usually hate calling Customer Care because of IVR. If you need to talk to customer care executive/Operator, Often you have to go through long way by pressing different key on different options asked by the IVR.
Drawbacks & Difficulty faced by people due to IVR.
* Waste of time, There are so many Menu and Options which are sometime confusing.
* Senior and Aged Peoples are alway not comfortable pressing key and talking to computer.
* Younger peoples often feels menu is too long to get to the customer representative and start removing all frustration on the customer executive or live operator.
* Physical Disability or impairment Peoples, finds difficult to respond to the IVR through keypad.
Is there any shortcut, where i don’t have to press any key and i could directly get to customer care executive or operator.Well, Its possible,You could bypass IVR without pressing key and get to the live operator.
How to Do this?
The Pause (p) and Wait (w) options are available in every cellular phone.We would use Pause to choose the options automatically.Suppose you need to talk to the customer care executive.
First Dial the Customer care/support Number and take a paper & pen to note down the number which you press during the interaction with the Ivr which took to the customer care executive options.
Suppose I’m calling customer care of mobile operator and i am dialing 12345 and its asking Press1 for prepaid and press 2 for Postpaid, I pressed 1 for prepaid and now in second menu,its asking Press1 for Sms, Press 2 for call or Press 9 for Customer care executive.I pressed 9 to talk to the executive and now End the call. I noted down the number as 1 and 9.
Now, i could directly get to the operator using the below number.
Here, 12345 is the customer care number,p will automatically respond to Ivr with 1 for prepaid for the first menu and second menu will be responded with 9 option, which will directly take me to customer care executive.
To add P, repeatedly press * and choose p.(All nokia phone have pause and wait on “*” key)
Now add this number to your contact list and now you could bypass the Ivr and no pressing key and you would directly get connected to the customer care executive.
Even in Different system were you need to type the extension number after dialing number,Try adding p before the extension and call would directly get connected.
There is another way to get to the direct customer executive/live operator by using some hotkey on keypad, I found one site were Mr Paul have created list of companies and their Ivr cheats.
This trick would be very handy for everyone, especially for Senior Peoples, physical disability Peoples or peoples who are not comfortable talking or interacting to computers.
Subscribe to Techie Inspire and receive latest updates on your mail…